Viegli – Your Contact Centre Journey

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Welcome

Welcome to Viegli. Viegli means “easy” and we like to think we’re different! Rather than placing reams of worthless information on our website for you to plough through, our approach is more simple.

Viegli is a business filled with expertise. We are experts in the three areas that encompass our portfolio; Contact Centres, Networking, and Hosted Telephony.

We make you three simple promises:

Viegli recently upgraded our busy reception to a new contact centre solution, Robert and his team listened to our requirements and presented the solution which would fit us best as a business. The project planning, training for the reception (and support) staff and implementation of the solution was in-depth and switchover was practically seamless.

From the moment I joined Selecta, the support from Rob and his team has been second to none. Rob is always on hand to provide support and technical advice for our Contact Centre needs. I know I can confidently pick up the phone to Rob with a problem and he’ll provide multiple solutions and options. This approach has helped us keep our Contact Centre performing the best it can.

Ultimate User Experience

Deliver tools so simple to use that empower your staff to offer your customers exceptional service. Deliver “Autonomy” for your agents and watch your customer service levels fly.

Supported 24/7/365

Our absolute commitment to customer service means you are supported for every minute of every day. Real time monitoring tools are used ensuring your Contact Centre is always there delivering for you. Customer service is the bedrock on which Viegli sits. We are with you all the way.

Omni Channel

Bring all of your contact mediums (Voice, Email, Web Chat & Social Media) into a single place. Empower your agents to deliver exceptional customer service.
Viegli will help you revolutionise the way you interact with your customers.

Report and Report Again

Deliver real time and historical reporting that can turbocharge the way you deal with your customers.
Introduce workforce management tools and metric and watch your contact centre fly.

Brain Centric

Discover how using the proven ‘SCARF’ neuroscience model can dramatically increase your agent engagement.
Happy staff means happy clients. Let Viegli help you discover how.

Customer Experience

Deliver options for your customers that offer a truly memorable customer experience.
Make it easy for people to do business with you.

"Our service can only be as good as the businesses we partner with. When you deal with enterprise grade solutions you have to partner with world class businesses. I am proud to be associated with all of our key suppliers"

Robert Nunn

Viegli Managing Director

Our Key Suppliers

Here at Viegli we believe in only the best, so our suppliers have to reflect that.

With over 160 years of telecoms heritage Unify, now owned by Atos, is one of the leading communications platforms on the planet.

World class solutions require world class networks and network security.

World class networks require world class network switches.

Bring the power of brain centric wallboards to your business.

We are proud to partner with Virtual1 with whom we deliver sensational WAN capability.