OSCC V10 Released

Openscape Contact Centre V10 has been released by Unify. V10 adds some exciting new features such as Circuit integration and new social media channel integrations.

Openscape Contact Centre Enterprise offers :

  • Single site or multi-site networked
  • Up to 1500 concurrent agents per system, 7500 agents per cluster
  • Skills-based routing of inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, and social media
  • Integrated database and reporting
  • Integrated IVR and Voice Portal options
  • Pre-packaged and custom Social Media and CRM integrations
  • Works with OpenScape Business, OpenScape 4000 and OpenScape Voice platforms

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